Order Entry Representative I

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. 

Purpose

The Order Entry Representative position requires a meticulous and detail-oriented individual who will handle the tasks of processing customer orders and ensuring the accuracy of entered data. This entails a detailed review and analysis of customer and commercial information that enables accurate representation of the customer requirements in terms that facilitate manufacturing accuracy and performance through shipment of product. This requires an understanding of product capability and basic metallurgy.

Responsibilities

• Monitor incoming emails/orders
• Verify purchase order information for accuracy and completeness.
• Contract review ensuring order details are complete, accurate, and correct
• Communicate with CRM to clarify order details as needed.
• Customer specific details
  • Analyze issues and present alternative solutions to designated sales associates
  • Create/Maintain customer detail specs
• Maintain and promote accurate customer master information records in order system
• Responsible for completed orders to be uploaded to OnBase
• Ensure acknowledgment of orders
• Tracking and logging order entry metrics in support of enhancing the customer experience
• Initiate continuous improvement and implementation
• Maintain training documents and standards for internal process
• Participate in outside audits to maintain ISO certification and Sox Audits

Technical / Functional Skills

• Problem-solving skills
• Solid internal customer relations skills
• Excellent communication skills
• Ability to work in a team environment
• Adaptability
• Manage multiple tasks
• Initiate continuous improvement
• SAP experience preferred

Minimum Qualifications

High School diploma or equivalent with at least two years customer support experience

Or

Associate's of Business, Marketing, Engineering, or related

Preferred Qualifications

High School diploma or equivalent with at least three years customer support experience

Or

Associate's of Business, Marketing, Engineering, or related with at least two year's experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.