Customer Relationship Management Representative I

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. 

This position is eligible for a hybrid work schedule. 

This position is not eligible for relocation.

Purpose and Scope

This position exists to provide customer service and support to customers regarding their orders.

Responsibilities

1. Order Management
   1. Process PO changes initiated by the customer with high-level of data integrity.
   2. Perform contract validation
2. Manage sales activities and overall business relationships for a variety of complex customer  accounts with heavy service requirement.  (Support outside sales)
3. Create and maintain in a positive relationship with our customers
4. Customer and Contact Data management
5. Customer contract, forecast and product line awareness
6. New opportunity processing / process inquiries along with inquiry assessment
7. Communicate re-promises, dispo, shortages and overages to customer
8. Provide accurate sales forecasts
9. Enter short term (this week & next) customer ship schedules into SAP
10. Shipment availability & release
11. Customer Service Interface – portal training, leads, call reports
12. Initiate continuous improvement
13. Participate in SOX audits as appropriate
14. May be required to provide data to management and provide information for KPIs as needed.
15. Communicate customer volume requirements timely and bring deviations to attention of DP
16. Lead continuous improvement efforts
17. Resource on IT projects that impact to our area
18. Train the team on changes that impact our area
19. Update training documents as appropriate

Technical Skills

• Problem solving skills that lead to continuous improvement of processes and procedures.
• Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
• Strong communication skills.
• SAP experience preferred

Minimum Qualifications

• High School Diploma or GED 

Preferred Qualifications

• High School Diploma or GED with 4 years of customer service experience or related
• Associate Degree in Business, Marketing, or related with 1 year of customer service experience or related

The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.